Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to guide customers in implementing solutions and enhancing client relationships.

Key Responsibilities

• Support customer success with pilots, deployments, renewals, and expansion programs
• Manage projects and professional services to improve customer satisfaction
• Coordinate technology deployments and prioritize support requests between customers and engineering teams

Required Qualifications

• Bachelor's Degree in a related field
• 3-5 years of Account Management or Customer Success Management experience in Electronics Manufacturing or SaaS
• Technical experience with Python, database queries, and API usage
• Experience in analyzing and drawing conclusions from larger data sets
• Experience working with global teams and understanding cultural sensitivity