Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager, PEO Mid Market.

Key Responsibilities

• Act as a trusted technical and strategic advisor, becoming a subject matter expert across the platform
• Provide proactive technical consultation to optimize customer workflows and increase feature adoption
• Serve as a primary escalation point for critical customer issues, collaborating with internal teams for resolution

Required Qualifications

• 1-3 years of experience in a technical, customer-facing role at a SaaS company
• Proven subject matter expertise in HR, Payroll, Benefits Administration, or IT
• Demonstrated ability to manage a portfolio of enterprise accounts
• Passion for training both customers and internal teams
• Experience at a technology-focused PEO or HRIS company is a plus