Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager with Contact Center experience.

Key Responsibilities

• Serve as a technical subject matter expert on the company's architecture and video/audio collaboration space
• Partner closely with the customer account team to drive and strengthen customer relationships
• Manage technical feature requests and develop trusted advisor relationships with customers

Required Qualifications

• 5+ years of experience in a client-facing technical role, such as Technical Account Manager or Solutions/Sales Engineer
• Deep understanding of IP Telephony, SIP/H323, and troubleshooting network issues
• Experience with video conferencing and UC tools like Cisco, Polycom, and Microsoft Lync
• Familiarity with cloud CCaaS platforms and contact center technologies
• Administration experience with Windows, Mac, and Linux