Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will provide proactive technical support to enhance customer success.

Key Responsibilities

• Analyze support trends and customer usage patterns to identify optimization opportunities
• Develop proactive solutions and recommendations to prevent recurring issues
• Create customer-specific guidance and best practices to improve system utilization and ROI

Required Qualifications

• 2-4 years of technical support experience with a focus on customer success
• Strong analytical skills to identify patterns and trends from support data
• Experience in customer-facing roles with a consultative problem-solving approach
• Advanced troubleshooting skills with an emphasis on root cause analysis
• Experience with SQL databases and basic data analysis capabilities