Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Serve as the primary technical advisory for assigned client accounts
• Monitor client health signals and proactively identify risks and opportunities
• Coordinate with internal teams to resolve technical issues and improve client onboarding

Required Qualifications

• 3-5 years of experience in a client-facing or technical support role within a SaaS or technology-driven environment
• Proven track record in managing escalations and technical relationships with clients
• Basic understanding of ticketing systems and monitoring tools
• Knowledge of auditing processes is preferred
• Experience supporting multiple clients and products of varying complexity is preferred