Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager - Director.

Key Responsibilities

• Provide technical support for clients and manage technical impacts in collaboration with the Customer Support Manager
• Ensure consistent, high-quality product delivery by working closely with GTS teams and managing IT relationships
• Collaborate with the Cyber Security team and maintain customer satisfaction regarding technology solutions and service performance

Required Qualifications

• Bachelor's degree in computer science or related field, or equivalent experience
• Experience in technical SaaS implementations in large, complex information systems environments
• Project experience with environments containing cardholder data and personal identifiable information (PII)
• Direct experience with waterfall and agile project management methodologies
• Experience across the entire technology stack including server, database, network, and storage is ideal