Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide proactive, customer success-focused technical support to paid support customers.

Key Responsibilities

• Analyze support trends and customer usage patterns to identify optimization opportunities
• Develop proactive solutions and recommendations to prevent recurring issues
• Create customer-specific guidance and best practices to improve system utilization and ROI

Required Qualifications

• 2-4 years of technical support experience with a customer success orientation
• Strong analytical skills with the ability to identify patterns and trends from support data
• Proven experience in customer-facing roles with a consultative problem-solving approach
• Advanced troubleshooting skills with a focus on root cause analysis and prevention
• Experience with SQL databases and basic data analysis capabilities