Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will serve as a trusted technical advisor and primary point of contact for customers.

Key Responsibilities

• Manage relationships and serve as the primary contact for assigned customer accounts
• Lead scope development and proposal creation, collaborating with internal teams
• Track and manage project renewals, contract extensions, and customer satisfaction

Required Qualifications, Training, and Education

• Three or more years of experience in technical account management or a similar customer-facing technical role
• Experience creating scopes of work (SOWs) and technical service documentation
• Strong understanding of IT services, cybersecurity services, or consulting environments
• Experience managing multiple customer accounts and priorities simultaneously
• Bachelor's degree in a related field preferred, or equivalent professional experience