Technical Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager to engage and enable its largest customers.

Key Responsibilities

• Serve as the primary point of contact for post-sales technical and functional needs of top enterprise customers
• Develop trusted advisor relationships with customer champions and technical teams to drive product adoption
• Collaborate with internal teams to influence product development and monitor customer success metrics

Required Qualifications

• 10+ years of experience in customer success or technical account management in a SaaS environment
• Experience working directly with large enterprise customers and C-level executives
• Strong understanding of SaaS security, cloud security, and identity management
• Proficiency in Python, Django, and REST APIs
• Familiarity with common SaaS solutions such as Salesforce and M365