Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to bridge traditional customer experience operations with AI-driven transformation.

Key Responsibilities

• Partner with CX leaders to design and implement AI transformation roadmaps
• Deliver high-impact services including workshops, training sessions, and automation audits
• Drive strategic outcomes by identifying automation opportunities and maintaining customer relationships

Required Qualifications

• 3+ years in a technical role with customer interactions at a high-growth SaaS company
• Solid understanding of customer experience workflows and enterprise CX platforms
• Experience leading training sessions and workshops
• Technical fluency with automation logic and AI platforms
• Ability to work across functions and adapt to changing priorities