Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Manage customer relationships as a strategic and technical advisor, ensuring successful onboarding and ongoing success
• Deliver technical training and facilitate regular value reviews to help clients achieve their desired outcomes
• Coordinate with technical teams to resolve complex issues and guide clients through data integration and usage of products

Required Qualifications

• 3+ years of experience in technical account management or a similar client-facing role in a B2B SaaS environment
• Proven ability to manage technical customer relationships and achieve retention and growth targets
• Experience with technical turnarounds or managing complex client escalations
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Passion for technology and commitment to building a diverse and inclusive team environment