Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will act as a technical expert to drive client performance and growth.

Key Responsibilities

• Deliver solutions by identifying problems and guiding users through resolution steps
• Educate clients on hardware products and software applications
• Provide first and second tier support to customers via phone, email, and remote assistance

Required Qualifications

• 1-2 years of Technical Support experience, preferably in Phone Support
• 2+ years of Customer Service experience
• Two-year degree in Information Technology or related field
• Additional Technology Certifications are preferred
• Knowledge of systems design and implementation in a database environment