Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager I.

Key Responsibilities

• Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs
• Assist with customer onboarding, integrations, and configuration activities following established best practices
• Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution

Required Qualifications

• 2-4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, or Solutions Engineer
• Foundational knowledge of CRM platforms (Salesforce, HubSpot, etc.) and Marketing automation systems (Marketo, Pardot, etc.)
• Basic understanding of SaaS concepts, integrations, and data flows
• Bachelor's degree in Computer Science, Engineering, or a related technical field preferred