Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will act as the primary technical liaison for AWS cloud services and managed IT services customers.

Key Responsibilities

• Serve as the primary point of contact for assigned Managed Services and AWS cloud accounts
• Own and resolve customer escalations across IT and AWS environments
• Partner with sales to identify cross-sell and up-sell opportunities within assigned accounts

Required Qualifications

• Bachelor's degree or Associate degree plus 3+ years of relevant IT experience
• 2+ years in a hands-on technical role related to networking, security, or cloud platforms
• Proven ability to assess customer environments and recommend technical improvements
• Demonstrated time management skills with the ability to work effectively in a remote environment
• Hands-on experience managing AWS customer environments is highly preferred