Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (Federal) to serve as a trusted technical advisor to U.S. Federal and enterprise customers.

Key Responsibilities

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers
• Design, validate, and implement secure, scalable architectures for Mattermost across various environments
• Serve as the primary technical point of contact for assigned accounts and collaborate with internal teams to resolve complex issues

Required Qualifications

• 5+ years of experience in Technical Account Management, Sales Engineering, or a similar customer-facing technical role
• Strong technical knowledge of Linux system administration, networking, containers, and cloud infrastructure
• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages
• Strong understanding of cybersecurity principles and secure system architecture
• Applicants must be U.S. citizens and eligible to obtain a government security clearance