Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to ensure mid-market customers achieve measurable value from their platforms.

Key Responsibilities

• Deliver regular performance reviews and ROI insights to demonstrate operational improvements
• Maintain high renewal rates by proactively managing contract timelines and addressing risks
• Identify usage gaps, provide training, and guide customers toward best practices for platform utilization

Required Qualifications, Training, and Education

• 2+ years of experience in Account Management, Customer Success, or Technical Support
• Experience in SaaS, logistics, supply chain, or transportation technology environments is preferred
• Ability to troubleshoot technical issues and guide customers effectively
• Experience delivering product training and onboarding support to customers
• Ability to manage multiple customer accounts in a fast-paced environment