Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (Technical Service Delivery) to lead enterprise clients through complex production infrastructure challenges.

Key Responsibilities

• Act as the primary technical owner for a set of enterprise clients, ensuring operational excellence across platforms
• Guide clients through incidents, upgrades, and architectural decisions to maintain stable and performant platforms
• Lead strategic account reviews and present platform health and risk to executives, providing actionable recommendations

Required Qualifications

• 5+ years of experience in technical account management or similar client-facing roles focused on infrastructure
• Proven experience in providing technical leadership for enterprise production environments using OpenStack and Kubernetes
• Strong understanding of core OpenStack components, Linux systems, and distributed systems
• Demonstrated ability to lead high-severity incidents and communicate effectively with executives
• Ability to provide architectural guidance and proactive risk identification and mitigation strategies