Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager with Contact Center experience.

Key Responsibilities

• Serve as a technical subject matter expert on the company's architecture and collaboration tools
• Partner with the customer account team to enhance customer relationships
• Manage technical feature requests and act as a trusted advisor to customers

Required Qualifications

• 3+ years in a client-facing technical role, preferably as a Technical Account Manager or Solutions/Sales Engineer
• Understanding of IP Telephony, SIP/H323, and troubleshooting network issues
• Experience with video conferencing and UC tools
• Administration experience with Windows, Mac, and Linux
• Familiarity with cloud CCaaS platforms and contact center technologies