Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (OpenStack) to lead enterprise clients through complex production infrastructure challenges.

Key Responsibilities

• Serve as the primary technical owner for enterprise clients using Mirantis platforms in production
• Guide clients through incidents, upgrades, and architectural decisions to ensure platform stability and performance
• Collaborate with Support, Engineering, and Customer Success teams to provide strategic technical advice and lead account reviews

Required Qualifications

• 5+ years of experience in technical account management or similar client-facing roles
• Proven experience in providing technical leadership for enterprise production environments using OpenStack and Kubernetes
• Strong understanding of core OpenStack components, Linux systems, and networking
• Demonstrated ability to lead high-severity incidents and communicate effectively with stakeholders
• Ability to provide architectural guidance and proactive risk identification