Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Build and maintain strong relationships with key customers, providing technical advice and support
• Map customer business processes to product capabilities and address any identified gaps
• Manage customer escalations and ensure timely resolution of incidents and issues

Required Qualifications

• Minimum 10+ years of experience in customer engagement, technical support, or account management
• 3-5 years of experience with insurance technologies, particularly in Property & Casualty (P&C)
• Strong project management skills with the ability to manage multiple projects simultaneously
• Bachelor's degree or global equivalent required; familiarity with architecture frameworks is a plus
• Experience with software implementation projects and understanding of software development lifecycle methodology