Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (remote).

Key Responsibilities

• Ensure customer success with learning programs through onboarding, adoption, and satisfaction
• Act as the primary contact for customers, defining success metrics and ensuring effective communication
• Drive the adoption of digital learning programs and measure key performance metrics related to customer experience

Required Qualifications, Training, and Education

• Bachelor's Degree required, preferably in business administration or education
• 3 years of Technical Account experience in a medical device or technology organization required
• Technical certifications or professional development related to Planhat, Salesforce, or Asana preferred
• Experience with digital learning software such as Intellum preferred
• Strong consulting skills and proven results as a trusted advisor