Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to oversee a portfolio of customers and ensure they realize the full security value of the AI MDR platform.

Key Responsibilities

• Serve as the primary technical point of contact and maintain a Customer Success Plan
• Lead technical check-ins, platform reviews, and proactively monitor account health
• Guide customers through onboarding and ongoing optimization of their tech stack

Required Qualifications

• 4+ years in technical account management, cybersecurity engineering, or customer success in a relevant environment
• Solid knowledge of threat detection and response, SIEM, EDR/XDR, and cloud security
• Ability to communicate technical complexity to diverse audiences
• High autonomy and organizational discipline across a multi-account portfolio
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field