Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support impactful projects in the Managed Services team.

Key Responsibilities

• Manage and support assigned accounts, focusing on customer retention and daily interactions with Managed Services Engineers
• Oversee service delivery to ensure IT services meet client expectations and resolve issues promptly
• Identify customer service opportunities and manage technical resources for enhanced customer satisfaction

Required Qualifications

• Five years of experience in IT customer account management, IT managed services, or IT project management
• Experience working in large remote teams and managing multiple complex projects simultaneously
• Ability to manage customer expectations and provide trusted advisor-level service
• Technical abilities to understand complex business requirements and current development trends
• Bachelor's degree and PMP certification preferred