Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to manage customer relationships and provide technical guidance.

Key Responsibilities

• Manage a portfolio of 15-25 customer accounts as the primary contact for technical and relationship matters
• Conduct regular customer syncs and advise on platform upgrades and best practices
• Collaborate with internal teams to troubleshoot issues and drive customer adoption of new platform features

Required Qualifications

• Relationship-first mindset with a focus on building trust and credibility
• Technical fluency in cloud infrastructure, including AWS, Azure, and GCP
• Strong organizational skills to manage a complex, multi-account portfolio
• Ability to interpret platform data to diagnose issues and drive decision-making
• Bachelor's degree in a relevant field or equivalent practical experience