Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal through performance reviews and ROI insights
• Maintain high customer retention by managing contract timelines and addressing risks proactively
• Identify usage gaps and deliver training to maximize product adoption and best practices

Required Qualifications, Training, and Education

• 2+ years of experience in Account Management, Customer Success, Technical Support, or a client-facing role
• Experience in SaaS, logistics, supply chain, or transportation technology environments is preferred
• Ability to troubleshoot technical issues and guide customers effectively
• Experience delivering product training and onboarding support to customers
• Proven ability to manage multiple customer accounts in a fast-paced environment