Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to drive customer success and optimize technical health.

Key Responsibilities

• Drive customer impact by aligning solutions with business objectives and tracking technical ROI
• Manage a portfolio of accounts, developing tailored success plans and mitigating risks
• Act as the primary technical contact, mastering the platform and advising customers on best practices

Required Qualifications

• 5+ years of experience in a technical, customer-facing role such as technical account management
• Bachelor's degree in Management Information Systems, Computer Science, or a related field preferred
• Exceptional technical literacy with the ability to troubleshoot complex hardware, software, and API integrations
• A data-informed approach to understanding customer needs and building long-term relationships
• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment is preferred