Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to serve as the primary technical point of contact for strategic customers.

Key Responsibilities

• Act as the technical voice of the customer, ensuring their needs are prioritized by Product and Engineering teams
• Manage the technical relationship for a portfolio of accounts, fostering long-term partnerships
• Proactively identify technical bottlenecks or risks and develop strategic plans to resolve them

Required Qualifications

• Proven experience managing complex technical integrations and troubleshooting SaaS platform issues
• Ability to explain technical concepts to non-technical stakeholders and executive leadership
• Data-driven approach to identifying trends and measuring account health
• Experience working cross-functionally with Sales, Support, and Product teams
• Comfortable navigating ambiguity and evolving priorities in a fast-paced environment