Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager to guide customers in leveraging Adobe Experience Cloud Solutions.

Key Responsibilities:

• Manage key customer relationships to ensure high satisfaction and retention
• Translate business needs into technical and operational plans with senior executives
• Work closely with internal teams to address and solve customer queries and issues

Required Qualifications:

• At least 5 years of experience in a consultative, customer-facing role within the marketing technology domain
• Familiarity with Adobe solutions such as Adobe Analytics and Adobe Experience Manager
• Understanding of Agile development methodologies and SaaS UX principles
• Strong ability to adapt to new technologies and learn quickly
• Exceptional customer experience focus with the ability to proactively drive value realization