Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to oversee the post-sale customer journey and ensure operational excellence.

Key Responsibilities

• Serve as the primary technical advisor for customers, leading onboarding and ongoing engagements
• Collaborate with cross-functional teams to translate customer needs into product feedback and influence the product roadmap
• Help customers design and scale payment systems while identifying opportunities for increased automation and reduced failure modes

Required Qualifications

• 3+ years in client-facing technical roles such as Technical Account Manager or Solutions Engineer
• Strong experience with REST APIs and integration patterns
• Proven ability to troubleshoot issues in production environments
• Experience managing complex, cross-functional projects
• Background in fintech, payments, or financial systems