Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Own technical support outcomes and manage escalations for assigned accounts
• Establish and run recurring technical meetings with customer stakeholders and internal teams
• Provide proactive communication and advocacy for customers regarding technical updates and support trends

Required Qualifications

• 5-7+ years in Technical Account Management, Support Engineering, or a similar role
• 3+ years of experience with Enterprise SaaS platforms and complex customer environments
• Experience in managing customer communication during escalations and providing status updates
• Familiarity with support tooling and incident management
• Strong program management skills and ability to manage multiple priorities