Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to assist customers in transitioning AI workloads to production on their infrastructure.

Key Responsibilities

• Own the production journey and lead the transition from proof-of-concept to production
• Ensure technical success by monitoring and improving performance, cost efficiency, and reliability
• Act as a trusted technical partner, providing guidance and translating challenges into solutions

Required Qualifications

• Solid understanding of cloud or infrastructure systems and distributed systems
• Experience working directly with technical customers, such as engineers and ML teams
• Strong sense of ownership and ability to manage multiple customers and priorities
• Ability to troubleshoot and reason about system performance
• Experience with AI/ML workloads is a strong plus