Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager - Digital & Web Experience.

Key Responsibilities

• Serve as the primary day-to-day contact for enterprise clients across web development and creative engagements
• Own client strategy, delivery oversight, and relationship health, ensuring alignment to business goals and KPIs
• Identify and pursue account growth opportunities, including upsells and expanded scopes of work

Required Qualifications

• 5-8+ years of experience in account management, client services, or digital delivery within an agency, SaaS, or consulting environment
• Demonstrated experience managing enterprise-level web development engagements, including complex builds and integrations
• Strong understanding of the web development lifecycle (UX/UI, development, QA, deployment)
• Technical fluency with modern web ecosystems, including CMS platforms and front-end frameworks
• Proven ability to own client relationships and manage expectations in complex stakeholder environments