Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to manage and grow a portfolio of Enterprise and Mid-Market healthcare SaaS customers.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the full lifecycle
• Lead onboarding activities and manage customer escalations and retention efforts
• Collaborate with cross-functional teams to address customer needs and contribute to operational excellence

Required Qualifications

• 3-5 years of experience in Customer Success or Technical Account Management within a B2B SaaS environment
• Strong experience managing customer relationships, escalations, and onboarding initiatives
• Excellent project management and organizational skills
• Experience working cross-functionally with Product, Engineering, Support, and Sales teams
• Strong CRM documentation habits and a proactive, customer-first mindset