Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager.

Key Responsibilities

• Manage a book of business, providing strategic and operational technical guidance to customers
• Drive customer revenue growth, retention, and satisfaction through proactive support and advocacy
• Collaborate with internal teams to influence product features and maintain customer success

Required Qualifications

• 3+ years of experience in managing enterprise portfolios or client consulting
• Experience with eCommerce consulting, APIs, and web technologies such as HTML, CSS, and JavaScript
• Strong understanding of online marketing principles including SEO, Paid Search, and Email Marketing
• Bachelor's degree in business, marketing, computer science, or equivalent experience
• Experience with the BigCommerce product is a plus