Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager (Northeast).

Key Responsibilities

• Serve as a trusted technical advisor to customers, guiding them through deployment and operationalization of the platform
• Drive customer adoption and satisfaction by developing success plans and tracking progress towards business goals
• Manage a book of business, identifying opportunities for expansion and collaborating with internal teams to enhance the customer experience

Required Qualifications

• 5-8+ years of experience in technical customer-facing roles, preferably in cloud/cloud-security
• B.S. in Computer Science, Engineering, or a related field, or equivalent experience
• Strong understanding of cloud services and architecture, ideally with a CSP certification
• Proven track record of managing a book of business with enterprise clients
• Familiarity with cloud-security best practices and associated technologies