Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to enhance customer environments and provide technical guidance.

Key Responsibilities

• Oversee customer service delivery and ensure compliance with service levels
• Manage incident, problem, and change management processes
• Collaborate with internal teams to implement a Customer First strategy and provide consultative advice

Required Qualifications

• 8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
• Experience with service providers or cloud resellers supporting enterprise clients
• ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets
• Strong organizational skills to manage competing customer demands
• Fluent in English