Technical Account Manager

Job Summary

Technical Account Manager is a full-time remote position responsible for serving as a technical contact for customers, participating in onboarding processes, and managing renewal risks while ensuring customer satisfaction.

Key Responsibilities

• Serve as a technical contact and support customer inquiries and escalations
• Conduct quarterly health checks and business reviews with customers
• Collaborate with sales teams to manage renewal risks and ensure successful product renewals

Required Qualifications

• Bachelor's Degree or equivalent experience
• Experience working with Windows Operating Systems
• Knowledge of enterprise web technologies and security infrastructures
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization (preferred)