Technical Account Manager

Job Summary

Technical Account Manager, responsible for managing key customer relationships in a full-time role, ensuring customer success and satisfaction through technical support and problem resolution.

Key Responsibilities

• Take ownership of customer relationships and advocate for key CX customers
• Resolve complex technical issues and provide excellent service to assigned accounts
• Maintain effective communication with customers, ensuring their needs are met and fostering trust

Required Qualifications

• 8+ years in a Technical/Service role in software, telecommunications, or customer service
• Demonstrated technical problem-solving proficiency
• Working technical knowledge of contact center software and functionality
• Experience in technology implementation and analysis
• Strong analytical and troubleshooting skills with end-users/customers