Technical Account Manager

Job Summary

Technical Account Manager, responsible for managing technical and commercial health of accounts in a full-time remote capacity, focusing on diagnosing issues, driving outcomes, and fostering customer relationships.

Key Responsibilities

• Own technical account health by diagnosing automation performance issues and driving resolution rates
• Act as the primary point of contact for accounts, ensuring clarity and trust with customers
• Conduct regular business reviews with stakeholders, providing data-driven insights and next steps

Required Qualifications

• 5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role, preferably in SaaS or e-commerce
• Strong technical fluency with the ability to diagnose deployment issues without constant escalation
• Commercial awareness regarding ARR, renewal risk, and expansion signals
• Active use of AI tools and ability to guide customers in the AI space
• Proactive with data, able to act on insights before they are requested by customers