Technical Account Manager

Job Summary

Technical Account Manager, oversees customers' technical needs within the Microsoft tech stack remotely, ensuring client satisfaction and driving customer-centric improvements in a full-time role.

Key Responsibilities

• Ensure high levels of client satisfaction by resolving technical issues and acting as a customer advocate
• Maintain strong relationships with clients and develop strategic roadmaps for managing Microsoft technologies
• Lead monthly and quarterly business reviews to discuss performance and identify opportunities for enhancement

Required Qualifications, Training, and Education

• 1+ years of experience in an Enterprise support environment with knowledge of Microsoft trends
• Experience with Windows Server, Win10, Active Directory, Azure, Office 365, and other Microsoft technologies
• Experience in customer reporting and analysis against KPIs
• Bachelor's degree in computer science, information systems, or business preferred
• Strong organizational skills