Technical Account Manager

Job Summary

Technical Account Manager is a full-time, permanent position responsible for overseeing and addressing customers' technical needs, providing support throughout pre-sales and post-sales processes, and ensuring customer satisfaction.

Key Responsibilities

• Provide technical support for customers during pre-sales and post-sales processes
• Train customers on product usage and gather feedback for product development
• Analyze customer needs and collaborate with the sales department to enhance business opportunities

Required Qualifications

• Proven work experience as a Technical Account Manager
• Solid technical background with hands-on experience in digital technologies
• Strong technical expertise in email (SMTP/MTA) and data analysis
• BSc degree in Computer Science or a relevant field
• Familiarity with software and front-end development