Technical Account Manager

Job Summary

Technical Account Manager, responsible for maximizing the value of an e-commerce platform for clients by providing operational and strategic guidance in a full-time role.

Key Responsibilities

• Build and maintain trusted relationships with customer accounts to ensure high satisfaction and retention
• Increase customer adoption of platform capabilities through regular business reviews and operational recommendations
• Proactively monitor customer health indicators and manage escalations to resolution

Required Qualifications

• Strong technical acumen in e-commerce workflows and software configurations
• Experience in e-commerce operations, fulfilment, or logistics
• Ability to engage stakeholders at various levels within customer organizations
• Experience in a Technical Account Management or Customer Success role
• Ability to work independently in a remote-first environment