Technical Account Manager

Job Summary

Serving as the primary liaison between the Information Technology team and clients, the full-time Technical Account Manager will manage client inquiries, monitor service requests, and facilitate communication to ensure successful delivery of technology solutions in a remote environment.

Key responsibilities

• Act as the single point of contact for all client-related inquiries within the IT organization
• Conduct regular status meetings with clients to report on progress and address challenges related to IT requests and initiatives
• Collaborate with cross-functional teams to analyze key performance metrics and deliver innovative technology solutions to clients

Required qualifications

• Bachelor's degree in computer science, business administration, or a related field, or equivalent experience
• Proven experience in product management, project management, and client success roles
• Experience working with internal and external clients to define business and technical needs
• Strong understanding of technology solutions and their application in a business context
• Experience in the healthcare and information technology fields is a strong plus