Technical Account Manager

Job Summary

Supporting onboarding and configuration efforts for new clients, the full-time Technical Account Manager will assist with client accounts, provide technical support, and ensure workflows align with business goals.

Key responsibilities

• Manage onboarding and configuration for new clients, collaborating with Technical Account Managers to tailor workflows
• Provide guidance and technical support to clients, helping them maximize their platform usage
• Identify workflow gaps and recommend improvements while serving as a proactive liaison between clients and internal teams

Required qualifications

• 1+ years in a client-facing technical support or service role, preferably in a SaaS environment
• Experience in project management or coordination, with effective timeline management skills
• Ability to translate technical concepts for non-technical audiences
• Demonstrated aptitude for quickly learning new technologies
• Basic knowledge of SQL, APIs, or Microsoft Office Suite is a plus