Technical Account Manager

Job Summary

Working remotely in North America, the full-time Technical Account Manager will manage client relationships, ensuring successful implementation and utilization of the platform while driving customer satisfaction and retention.

Key responsibilities

• Oversee onboarding processes and provide ongoing support to clients
• Collaborate with cross-functional teams to address client needs and enhance product usage
• Conduct regular check-ins and business reviews to ensure client success and satisfaction

Required qualifications

• Proven experience in account management or customer success roles, preferably in a tech environment
• Strong understanding of marketing technology and customer data platforms
• Ability to analyze data and provide actionable insights to clients
• Experience working with cross-functional teams and managing multiple projects
• Technical proficiency to troubleshoot and resolve client issues effectively