Technical Account Manager

Job Summary

Building trusted relationships with a portfolio of customer accounts, the full-time Technical Account Manager will serve as a strategic advisor to ecommerce businesses, enhancing platform adoption and customer satisfaction while working remotely.

Key responsibilities

• Increase customer adoption of Sellercloud's IMS/OMS capabilities and conduct regular business reviews to align platform usage with customer goals
• Proactively monitor customer health indicators, manage escalations, and deliver operational recommendations to improve efficiency and performance
• Develop subject matter expertise in ecommerce operations and provide consultative guidance to customers and internal teams

Required qualifications

• Strong technical acumen with experience in ecommerce operations, fulfilment, or logistics
• Proven ability to manage customer relationships at both operational and executive levels
• Experience working in a remote-first environment and managing multiple customer priorities
• Analytical mindset with the ability to interpret customer data and operational trends
• Fluency in English