Technical Account Manager

Job Summary

Supporting a select number of premium accounts, the full-time Technical Account Manager will provide proactive technical support, optimize customer systems, and engage collaboratively with clients and internal teams in a remote environment.

Key responsibilities

• Work on break-fix issues and escalate to the support team as needed
• Optimize customer systems to ensure peak performance and enhance customer engagement
• Manage escalations and coordinate communication for high-impact issues across geographical regions

Required qualifications

• 5-7 years of experience in Network Support, Technical Support, or Customer Success roles
• Bachelor's degree in Computer Science or a related field, or equivalent experience
• Expert understanding of network and application protocols, with Cisco/Juniper certification preferred
• Hands-on experience with hypervisors like KVM, VMware, and container administration tools such as Docker and Kubernetes
• Strong understanding of ISP, CDN, and cloud service provider networks