Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, ensure satisfaction and retention, and navigate complex technical issues while working remotely.

Key responsibilities

• Ensure customer satisfaction and long-term partnership success across assigned accounts
• Expand client relationships by serving as the primary point of contact and building deep partnerships
• Translate complex technical findings into clear communication for customers and manage escalations effectively

Required qualifications

• Prior experience in AdTech, with a strong preference for programmatic advertising experience
• Strong investigative and analytical mindset with the ability to identify trends and drive conclusions
• Experience managing customer-facing escalations and multiple projects simultaneously
• Comfortable working in highly technical and evolving environments
• Strong presentation skills with the ability to communicate findings and strategic recommendations effectively