Technical Account Manager

Job Summary

Managing strategic partnerships, the full-time Technical Account Manager will work in a hybrid environment to ensure customer satisfaction, handle escalations, and translate complex technical findings into clear communication for clients in the programmatic advertising ecosystem.

Key responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand and develop client relationships as the primary focal point for strategic customers
• Collaborate cross-functionally to drive customer outcomes and resolve complex issues

Required qualifications

• Prior AdTech experience is required, with a strong preference for direct programmatic advertising experience
• Experience managing customer-facing escalations and multiple projects across various stakeholders
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Comfortable operating in highly technical and evolving environments
• Familiarity with analytics and reporting platforms such as SQL or similar tools is a plus