Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, address invalid traffic concerns, and provide technical support while working remotely.

Key responsibilities

• Ensure customer satisfaction and retention by building and maintaining deep-level partnerships with assigned accounts
• Translate complex technical findings into clear communication for customers and lead customer-facing presentations
• Collaborate cross-functionally to drive customer outcomes and resolve complex issues while managing multiple initiatives simultaneously

Required qualifications

• Prior experience in AdTech, with a strong preference for direct programmatic advertising experience
• Strong investigative and analytical mindset with the ability to identify trends and drive conclusions
• Experience managing customer-facing escalations and strategic initiatives across various stakeholders
• Strong presentation skills and the ability to communicate effectively with customers
• Technical aptitude and familiarity with analytics and reporting platforms are a plus